I was very happy with the customer service that I received @ my last appointment. With my husband's work schedule, he was unable to be @ the shop for payment, but Susuan was able to get the info for the payment, and was able to process the payment. Also, because I was not able to pick up my suv, Ron parked it back in the bay of his shop so that the vehicle would be safe. THATS GREAT CUSTOMER CARE !!!!!!!!!!!!